“We’ve since connected directly with the customer to apologise for his experience, and with our partners (employees) to ensure this does not happen again.” “We strive to provide an inclusive and positive experience for our customers, and were disappointed to learn of this incident,” the company said in a statement. The customer came forward saying he was unfairly and inappropriately judged by a Starbucks employee and wants to make sure that it doesn’t happen to him or anyone else again. He added saying such receipt messages are not in line with company policy, and the receipts should bear only the drink type and the name of the customer.

Augustine store’s manager, appeared surprised over the label and told the local reporter that they “definitely don’t condone” such actions and would look into what happened by further discussing the matter with his boss. The customer said he returned the cup to Starbucks with a message written for baristas: “2 of my sisters are diabetic, so. “Just the struggles they went through and all the doctor appointments they had.” “That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” he said. It instantly hit him because two of his sisters have Type 1 diabetes. The man, who chose to be unidentified, said he found those words printed on his white chocolate mocha.

Starbucks receipts